Frequently Asked Questions (FAQ)

Welcome to the EZ Order Printer FAQ section. Find quick answers to common questions about document printing, email automation, template editing, and settings configurations.

How can I send invoice to my customers?

You can send invoices to your customers either manually (on the Orders list), or automatically (via our Email Automation feature).

You can send invoices to your customers either manually (on the Orders list), or automatically (via our Email Automation feature).

Yes, you can select multiple orders and print them in one go. Kindly note that the more files, the more time it would take to finish.

Can I customize the invoice template?

Yes, pick any template from the Templates page and edit its branding, colours and content to match your store.

Why do my customers receive two emails for the same order?

Shopify sends its own notification emails (for example, order confirmation and shipping confirmation), and EZ Order Printer email automation may send another one for the same event. Shopify's order confirmation email can't be turned off, but you can add an EZ Order Printer download button to it instead of sending a separate email. Shipping, refund, local pickup, and local delivery notifications can be turned off in Shopify. See Shopify Notifications & Duplicate Emails.

Does EZ Order Printer support India GST?

Yes. Shopify handles GST as a regular tax, so once you set up GST in your Shopify admin, your invoices show CGST, SGST, and IGST with their rates and amounts. To also print your GSTIN, HSN codes, and the buyer's GSTIN, see India GST Invoices.